Code of Conduct

We design our theaters around the audience: full kitchens, in-seat dining, reserved seating, hand-picked films, and rooms tuned for the best image and sound. To keep the room feeling like the room you came for, we ask every guest to do their part.

• Phones on silent. No calls, no texting on full brightness, no recording.
• Speak quietly. Save conversations for the lobby or the bar.
• Arrive on time. Late arrivals are seated only when safe to do so and may be asked to wait for a break in the program.
• Keep aisles clear. Bags, jackets, and strollers stay in your seating area.

In-seat service is part of the Silverspot experience. Please order through the call button and tip your server. Alcohol is served only to guests who can present valid government-issued photo ID showing they are at least 21 years old. Servers may refuse or stop service at their discretion for any guest who appears intoxicated.

• R-rated films: anyone under 17 must be accompanied by a parent or legal guardian. ID may be requested.
• NC-17 films: no admittance under 17, even with an adult.
• Alcohol: 21+ with valid government-issued ID.
• Children may not be left unattended in the venue.

Outside food and beverages are not permitted. Recording or photography of any part of a film is strictly prohibited and may be a federal crime under 18 U.S.C. § 2319B. Guests caught recording will be removed without refund and may be referred to law enforcement.

Every Silverspot venue offers wheelchair-accessible seating, listening devices, and closed-caption devices on request. Please ask a manager on arrival, or contact us in advance at the address below so we can prepare your seating and any accommodations.

• [email protected]

We have zero tolerance for behavior that endangers, threatens, or harasses other guests or our staff. This includes, without limitation:

• Harassment or discrimination of any kind, including on the basis of race, ethnicity, religion, gender identity, sexual orientation, disability, or age.
• Physical violence or threats of violence.
• Sexual harassment or unwelcome physical contact.
• Intoxication that affects other guests or the screening.
• Damage to the venue or our equipment.

Guests who do not follow this Code may, at the manager's discretion, be:

1. Asked to modify their behavior.
2. Removed from the auditorium or venue without refund.
3. Banned from one or more Silverspot venues.
4. Referred to law enforcement when conduct may be unlawful.

In an emergency, follow staff direction and the lit exit signs. Please report spills, broken seats, or other safety concerns to any staff member or to the manager on duty so we can address them promptly.

If you experience or witness behavior that violates this Code, please alert any staff member or the manager on duty during your visit. You can also reach Guest Relations after the fact at the address below. We take every report seriously and will follow up.

• [email protected]

Questions or feedback about this Code? Contact Silverspot Cinema using any of the routes below.

• [email protected]
• Contact form